You probably already know that LG is no longer in the smartphone business. The good news for those with certain LG handsets is that some of them are still getting major updates. For example, last week we told you that the LG Wing received an update allowing it to connect to Verizon's C-band 5G network.
The frequencies that make up the C-band, 3.7GHz to 4.2 GHz, are in the mid-band which makes it easier to find such 5G signals than the faster mmWave signals that just don't travel as far as mid-band signals do. Including the Wing, three LG phones will be getting updated to Android 12 during the current quarter including the mid-range Q52, the LG Velvet, and the aforementioned LG Wing.
According to Reddit, LG smartphone owners who are T-Mobile customers have been experiencing a problem of major proportions. Some are receiving an error message that says "LG IMS has stopped" over and over and over again leaving the device unable to function correctly. The T-Mo Report says that a trusted source has told them that the issue has been fixed and that users simply need to reboot their phone to "apply it."
To understand what was happening to those affected, the "Unfortunately, LG IMS has stopped" message repeats constantly, popping up every second without giving users enough time to open an app. In case you were wondering, IMS (IP Multimedia and voice Service) is a standard protocol system that allows voice calls to be made while also handling data on modern digital systems. It’s how voice calls and texts can be sent or received over 4G and 5G networks.
It seems that there has been a problem with IMS and LG's handsets. An update on the LG network might have been handled incorrectly. Regardless of what caused this to occur, the bottom line is that these LG phones cannot make or take calls and won't work like they used to be able to. A Reddit user mentioned a workout that might be moot at this point if the bug has been exterminated.
If LG and T-Mobile haven't fixed the issue, here is a workaround you can try
Just in case the bug is still around, set your phone on airplane mode to prevent the message from repeating over and over again.
Go to Settings -> Apps & Notifications -> App info -> 3 dots on upper corner -> Show system -> com.lge.ims.rcsprovider -> Storage; next, in quick succession, follow these directions: Clear cache, clear data, press back, force quit for 5~8 times until you see that the force quit stays greyed out - now stop.
